Privacy Policy

1. Introduction

Smarty Solution Mega Ltd, trading as AIVizPilot (Company No. 16925741) (“AIVizPilot”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the “Service”).

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our Service.

Personal Information

• Name, email address, and contact information
• Billing and payment information
• Company name, role, and team size
• Account credentials and profile settings

Usage Data

• Log data (IP address, browser type, pages visited)
• Device information (operating system, unique device identifiers)
• Analytics data (feature usage, session duration, interactions)
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide, maintain, and improve our Service
• To process transactions and send related information
• To send technical notices, updates, and support messages
• To respond to your comments, questions, and customer service requests
• To monitor and analyze trends, usage, and activities
• To detect, investigate, and prevent fraudulent transactions and abuse
• To personalize and improve your experience

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
• Legal Requirements: When required by law, subpoena, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

5. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, and SOC 2 Type II certified infrastructure. We conduct regular security audits and penetration testing. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access, correct, or delete your personal data
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data during such transfers.

9. Children's Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.