Privacy Policy

1. Introduction

Smarty Solution Mega Ltd, trading as AIVizPilot (Company No. 16925741) (“AIVizPilot”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the “Service”).

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our Service.

Personal Information

• Name, email address, and contact information
• Billing and payment information (card payments are processed by Stripe; we do not store your full card details)
• Company name, role, and team size
• Account credentials and profile settings

Usage Data

• Log data (IP address, browser type, pages visited)
• Device information (operating system, unique device identifiers)
• Analytics data (feature usage, session duration, interactions)
• Essential cookies and cookie-free web analytics, as described in our Cookie Policy

3. How We Use Your Information

Our legal bases include contract performance, legitimate interests, consent where required, and legal obligations. See our GDPR page for more detail.

• To provide, maintain, and improve our Service
• To process transactions and send related information
• To send technical notices, updates, and support messages
• To respond to your comments, questions, and customer service requests
• To monitor and analyze trends, usage, and activities
• To detect, investigate, and prevent fraudulent transactions and abuse
• To personalize and improve your experience

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, payment processing by Stripe, analytics)
• Legal Requirements: When required by law, subpoena, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

5. Sub-processors

We use trusted providers to operate the Service:

• Vercel: hosting and cookie-free web analytics
• Cloudflare: content delivery, security, DNS, and cookie-free web analytics
• Stripe: checkout, payment processing, and billing records
• OpenAI: AI/LLM query processing where AI features are used

6. Data Security

We use security measures including encryption in transit, encryption at rest where supported by our infrastructure providers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

• Account and workspace data: kept while your account is active, then deleted or anonymized within 30 days after account deletion unless retention is required by law
• Billing records: kept for up to 7 years for tax, accounting, and legal obligations
• Support emails and contact requests: kept for up to 24 months after the request is closed
• Security and operational logs: kept for up to 12 months unless needed to investigate abuse, fraud, or legal claims

8. Your Rights

Depending on your location, you may have the following rights:

• Access, correct, or delete your personal data
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) or another supervisory authority

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data during such transfers.

10. Children's Privacy

Our Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.