Refund Policy

1. Overview

We want you to be confident in choosing AIVizPilot. This Refund Policy explains when you can get your money back, how to request a refund, and what happens when you cancel. It forms part of our Terms of Service.

2. Our Plans

All plans are paid in advance for a fixed term, in pounds sterling (GBP):

• Payment 1M: £9.83 for 1 month
• Payment 12M: £45.83 for 12 months
• Payment 24M: £75.83 for 24 months
• Custom: pricing and access period agreed before purchase

3. 14-Day Money-Back Guarantee

Every plan comes with a 14-day money-back guarantee. If you are not satisfied for any reason, you can request a full refund within 14 days of your purchase.

• The 14 days start on the date of your purchase for a plan
• You do not need to give a reason for your request
• The refund covers the full amount paid for that plan
• Your access to paid features ends once the refund is processed

4. Cancellations

There is nothing to cancel. Your access ends automatically at the end of the period you bought.

5. Upgrades & Downgrades

• When you upgrade, any unused value from your current plan is credited towards the new plan
• To change plan, buy the new plan; we credit the unused days of your current plan.

6. When Refunds Are Not Available

Outside the 14-day guarantee, we do not normally offer refunds. Refunds are also not available if:

• Your account was suspended or terminated for breaching our Terms of Service
• The request relates to a payment more than 14 days old, unless required by law
• You have already received a refund for the same plan

7. Service Problems

If AIVizPilot is unavailable for an extended period or does not work as described, and we cannot fix the problem within a reasonable time, contact us. We may offer a partial or full refund, or service credit, at our discretion, in addition to any rights you have by law.

8. How to Request a Refund

Email billing@aivizpilot.com from the email address on your account and include:

• The name of your plan
• The date of the payment
• The reason for your request (optional)

9. How Refunds Are Paid

• We aim to respond to refund requests within 2 business days
• Approved refunds are sent through Stripe to the card or account you paid with
• Refunds usually appear within 5–10 business days, depending on your bank
• Refunds are paid in GBP. We are not responsible for exchange rate differences or fees charged by your bank

10. Your Statutory Rights

If you are a consumer in the UK, you have rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including the right to cancel a digital services contract within 14 days. Nothing in this policy limits those rights.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Changes do not affect payments made before the update.